Return & Refund Policy

Fit Guidance

Because Trèsolz specializes in extended sizes, we strongly encourage customers to reach out before purchasing if they are unsure about sizing or fit. Our team members wear extended sizes themselves and are happy to help guide you to the best choice.

Return Window

Returns must be requested within 14 days of delivery.

To initiate a return, please email info@tresolz.com and include the following:

• Your order number
• The reason for your return
• Photos of the top and bottom of the shoes

Trying On Your Shoes

Please try your Trèsolz shoes on indoors only on a clean surface before wearing them outside.

We recommend walking on carpet or a soft floor to make sure the fit is right.

Shoes that show any signs of outdoor wear on the soles, uppers, or hardware cannot be accepted for return or store credit.

Condition of Returns

All shoes must be returned completely unworn and in original condition.

Shoes must be returned in the original shoe box. 

Do not place shipping labels or tape directly on the shoe box. Returns with damaged shoe boxes may incur additional surcharges that will be deducted from the refund or store credit.

Refunds

Eligible full price items may be returned for a refund to the original form of payment.

A $5 restocking fee will be deducted from all returns. Original shipping costs are non-refundable.

Sale and Discounted Items

Items purchased on sale/discount (of less than 40%) are eligible for store credit only. Store credit will be issued minus the $5 restocking fee and outbound shipping cost.

Clearance items (40% off or more) are final sale

Return Shipping Addresses

CANADA: Trèsolz, 100 Ironside Cres. Unit #3, Scarborough ON, M1X 1M9

USA: Trèsolz, 635 S. 10th St. Unit #500, Allentown PA. 18103

Customers are responsible for return shipping costs.

All sales outside of Canada and USA are final.

Order Cancellation

Orders cannot be cancelled once payment has been processed.

 *Effective on orders received after 3/01/26