Processing Times
Orders are processed and shipped Monday through Friday. Please allow up to 48 hours for order processing.
We do not process or ship orders on weekends or statutory holidays. Orders placed during these times will be processed on the next business day.
Fulfillment Locations
Trèsolz ships orders from both Canada and the United States. The fulfillment location depends on the style and available inventory.
International Orders
Orders shipped outside Canada or the United States may be subject to customs duties, taxes, brokerage fees, or other import charges upon arrival.
These charges are determined by the destination country and are the responsibility of the customer. Trèsolz does not control these charges and is not responsible for delays caused by customs clearance.
Shipping and Billing Addresses
To help your order process smoothly, we strongly recommend using the same address for both your billing and shipping information.
Orders with different billing and shipping addresses may require additional verification and could be delayed.
Please review your shipping address carefully before submitting your order. Any additional costs caused by an incorrect or incomplete address, refused delivery, or multiple delivery attempts will be charged to the customer.