Shipping Policy

We ship orders Monday - Friday. Please allow 48 hours for processing (not including Private Label).

We offer several shipping options. Please see the delivery time next to each option during the checkout process so that you get your shoes in the timeframe you want. We do not ship on weekends and holidays.  

For orders outside Canada it's up to you to cover additional customs or taxes cost if any is required once shipped to your destination. Tresolz is not responsible for delays due to customs clearance in the destined country.

In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. 

Any additional charges incurred (i.e. incorrect shipping address, multiple delivery attempt fees, etc.) from shipping companies will be forwarded on to you.