Exchange & Refund Policy

Perfect Fit Promise: First Size Exchange

If your shoes aren’t quite the right fit, we’re happy to help you find another size.

If your preferred size is unavailable, you may choose:

  • The same style in another available colour
  • Another available style
  • A refund, if your original purchase is eligible for a refund under our Return Policy

All exchanges are subject to availability.

If you choose another style that costs more than your original purchase, you will be responsible for the difference. If the replacement costs less, the difference will be issued as store credit.

Items discounted by 35% or more are Final Sale and are not eligible for return or exchange. 

How to Start a Return or Exchange:

We want you to love your Trèsolz. If your purchase isn't quite right, we're happy to help.

STEP 1: Contact Us

To request a return or exchange, email info@tresolz.com within 14 days of receiving your order. Please include: 

  • Your full name and order #
  • The reason for requesting a return or exchange
  • What size or style you are exchanging for

STEP 2: Wait for Confirmation

  • Our team will review your request and provide return instructions. Please do not send your shoes back before receiving confirmation.

STEP 3: Return your Shoes

  • Shoes must be unworn, tried on indoors only, and returned in their original packaging.
  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service.

STEP 4: Refund or Exchange Processing

  • Once your returned shoes have been received and inspected, we will process your approval refund or arrange your exchange subject to availability. 
  • A $5 restocking fee per pair will be applied to approved returns. There is no restocking fee for an approved exchange. 
  • All returns and exchanges remain subject to our Exchange & Refund Policy including Final Sale restrictions.

Return Shipping Addresses

CANADA: Trèsolz, 100 Ironside Cres. Unit #3, Scarborough ON, M1X 1M9

USA: Trèsolz, 635 S. 10th St. Unit #500, Allentown PA. 18103

Customers are responsible for return shipping costs.

All sales outside of Canada and USA are final.

Order Cancellation

Orders cannot be cancelled once payment has been processed.

 *Effective on orders received after 3/01/26